Stephen G.'s review of Total Home Improvement Inc

Total Home Improvement Inc

Customer Reviews & Ratings
Complaint Posted 1/6/2020
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Hired general contractor Total Home Improvement, INC. Starla Muir failed to pay the sub contractors for the work they completed on my home remodel, she did not pay the drywall , elec. or floor contractors total around 15k she had the money from me 96k to pay them, she over charged us in Oct for the total of 96k now these contractors are putting a lien on my home , she will not give us all the paper work for the work done on the house. I have repeatedly contacted her for the paper work and I believe she is holding it back from me for some reason. The paper work is the proof of what she has done so far. Her work was subpar in the first place, doors out of plane, can see day light thought the back and front doors, and she would not make repairs. Now having to spent money to rework the work she did on the house. She did not finish the work on the house and then wonted 16k to finish the work on the house, we told her we were not going to give her anymore money, and she stated that if we did not pay the remainder on the bid $2600.00 of the 102k she would but lien on the house, we pay her the money after she knowing owned the sub contractors over 15k but did not tell us of these bills, I found out she had not pay the subs after talking to them on the phone the next few days, they were listed on the paper work she give us after paying the money on the bid we sign for payment in full. She also got $3600.00 a week earlier. We believe she marked up labor and material on this job, The job was done very poorly no quality at all., She also states on her web site and paper work that she is a member of the BBB which is not true. None of the trim work matches up, around the window 1/2 to 1/4 inch off and filled with silicone to hide her poor workmanship, did the same thing with the molding inside, cut it wrong just added more silicone and painted over to hide it. Did the same thing with the new windows on the outside of the house.
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Additional Business Information
Hours   Phone   (206) 941-3791 Address   6921 51st Ave S,
Seattle, WA 98118
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