Julia K.'s review of Advanced Acai

Advanced Acai

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Customer Reviews & Ratings
Complaint Posted 3/10/2010
. 4
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Review 3/10/2010
Both AdvancedAcai and AdvancedCleanse are SCAMS!! I hit a link for more information for AdvancedAcai and AdvancedCleanse. Thought I'd give it a try. Received Cleanse. Upon receipt of Cleanse learned of membership and called to cancel 1 full week prior to trial expiration and received cancellation confirmation number. A week later, credit card was still charged $169.95 for already canceled membership. When calling about additional charge, CSRs and Supervisors well versed with cue cards tell you that you can cancel but must call their toll free number to speak with Refund Department, despite fact that it is same number and I was transferred 3 times and hung up on once. Also told I would receive email re complaint with contact number; received email with no number included and the suggested link provided in email was erroneous (goes nowhere). Due to anticipated headache, canceled AdvancedAcai before even receiving product and returned same when received - still no return receipt but USPS confirms package delivered 3/8/2010 - prior to 3/25/2010 return deadline. NOTE: return instructions state product must be received timely to allow 2 weeks PRIOR TO DEADLINE to process return in order to avoid charges. Haven't seen anything from them yet but anticipate the drama will soon unfold. Since this started, attempted to return to original link but found that it changes regularly so that you are unable to track their identity.
 
 
 
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Additional Business Information
Hours   Phone   (866) 943-3083 Address   5300 Ontario Mills Parkway, Suite 400
Ontario, CA 91764
Website   http://www.advancedacai.com Email   BBB@AdvancedAcai.com
Contact   Cheryl Toms Other  
 
 
 
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