Marce S.'s review of IGG Factory, Inc.

IGG Factory, Inc.

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Customer Reviews & Ratings
Complaint Posted 4/20/2011
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Review 4/20/2011
I wish I had read the reviews before I ordered from this vendor. I ordered an iPad sleeve. When it came I saw it was much too large for the iPad and looked to be sized for a netbook. I did a live customer service chat and Ted said I received the wrong item. He said he was sending out a replacement that day, along with a prepaid mailing label to return the wrong one. Two weeks later I finally received the replacement and it was the exact same as the first one. On this one the label clearly said "netbook." Ted said this was the correct one. I returned both sleeves using the prepaid label Ted sent. I have not been credited for the return and my emails are not being answered. I've filed a complaint with the BBB and will follow up with the CA Consumer Affairs Dept. There are many respectable companies that are a pleasure to do business with. This is not one of them.
 
 
 
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Additional Business Information
Hours   Phone   (800) 944-4322 Address   1211 John Reed Court
City of Industry, CA 91745
Website   http://www.handhelditems.com Email   arthur@handhelditems.com
Contact   Arthur Other  
 
 
 
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