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Do nnot trust that company !!!
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Order# 410361
You will see the exchange between us by email...
Icialaval
Aug 19, 15:16 MST
I just got a call from my dealer. He tells me that the bags ordered from Vikingbags are not new. In fact, they are already drilled and these holes do not match the installation on a Suzuki M109 (see attached photos). So someone has already tried to install them on another motorcycle!! For a correct installation it is therefore necessary to drill 4 other holes, which affects the sealing and the solidity of the saddlebags...
In reality, I am very disappointed with this gesture of the company Vikingbags and I hope this practice is not common otherwise other bikers will also be scammed!!!
Attachment(s)
149-01.jpg
IMG_78331.jpg
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renee espinoza (Viking Bags)
Aug 20, 15:27 MST
Hello Rene,
Thank you for purchasing our product and I do apologize for the mix up. It not normal for that to happen, what result are you looking for ?
Best
renee
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Icialaval
Aug 21, 09:12 MST
Hi Renee
First of all, I would like to thank you for the speed with which you responded to my complaint.
Ordered online on August 2nd, I did not receive the order until August 16t has the package was intercepted by Canadian Customs and charged me an additional cost of $106.23 in Canadian currency (documentattached).
Considering this customs problem in terms of time, money and complications. I asked my motorcycle mechanic to seal the holes and seal them to prevent any water infiltration.
Under the circumstances, and given all the problems surrounding the holes already drilled in the saddlebags, requiring the additional work mentioned above, I would appreciate a compensation of $100 under the circumstances.
So I want to draw your attention to the fact that I am French-speaking. So to communicate with you more clearly, I use the google translator. Wishing, that the translation is fair and understandable enough for you.
Thank you for your attention!
Rene Danis
Attachment(s)
IMG Douane canada.pdf
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omar lopez (Viking Bags)
Aug 21, 14:59 MST
Hello Rene,
We have reviewed your request and would like to inform you that we would not be able to offer any type of compensation for the issue you are mentioning due to the fact that the bags have been installed. Items received with any such defect need to be reported immediately to process an exchange. Once the bags have been installed the consumer accepts the condition of the bags.
-Customer Support
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